[Twilio] Re: Information Needed to Remove Account Restrictions
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[Twilio] Re: Information Needed to Remove Account Restrictions
发件人
verifymyaccount@twilio.zendesk.com
收件人
twilio001@email.luolin.link
接收时间
2026-05-09 03:44:08
摘要
## In replies all text above this line is added to the ticket ## ---------------------------------------------- Shubham Kumar, May 8, 2026, 8:44 PM PDT Hello C…
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## In replies all text above this line is added to the ticket ## ---------------------------------------------- Shubham Kumar, May 8, 2026, 8:44 PM PDT Hello Customer, Thank you for your interest in upgrading your Twilio account! **We have temporarily placed capability restrictions on your account, and we kindly request that you address the information below for us to review the removal of these restrictions.** Please take a moment to answer the following questions: 1. Are you exploring Twilio for personal use, or will you be using Twilio professionally to engage your clients and/or their customers? 2. If you plan to use Twilio professionally, please provide us with the legal name of your business and a link to your website or app. 3. As we need to verify the account holder as the individual who created this Twilio account, please provide a link that confirms your identity. This may be a link to your corporate registry / bio; student email address; your online portfolio such as GitHub or UpWork; a professional social media profile such as Twitter, LinkedIn; or any other publicly available information. 4. We observed that your name doesn't match to our records. Could you please explain the reason and mention the correct name ? 5. The government ID you provided lists an address that does not match the address you submitted. Can you clarify the reason for this discrepancy? 6. We kindly request your response to this message from the email address associated with your PayPal account. We have conveniently added the email to this message, making it easier for you to reply using the correct account. In your response, please provide the following information: 1. The transaction amount associated with your PayPal payment 2. Your association with the Twilio account holder 3. Your association with the project, company, and/or brand 7. We’ve identified some discrepancies in the locations associated with your Twilio account. Specifically, our records show multiple IP addresses from different locations accessing the account, and the billing location also appears to differ from the others. To help us ensure the security of your account, we kindly request the following: - Clarification regarding the differing IP and billing locations. - The location (city, state, country) used at the time of account sign-up. We appreciate your cooperation and the time you take to reply to our email. Your responses will help us tailor our services to meet your specific needs and ensure a successful partnership. If you have any questions or require assistance, please don't hesitate to reach out. We're here to support you. Sincerely, Fraud Operations – Onboarding & Compliance This is in reference to ticket # 26884003 -------------------------------- This email is a service from Twilio. [MX1NG5-J4N4V]
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<div style="color: #b5b5b5;">## In replies all text above this line is added to the ticket ##</div>
<p dir="ltr"></p><div style="margin-top: 25px" data-version="2"><table class="zd-liquid-comment" width="100%" cellpadding="0" cellspacing="0" border="0" role="presentation"> <tbody><tr> <td width="100%" style="padding: 15px 0; border-top: 1px dotted #c5c5c5;"> <table width="100%" cellpadding="0" cellspacing="0" border="0" style="table-layout:fixed;" role="presentation"> <tbody><tr> <td valign="top" style="padding: 0 15px 0 15px; width: 40px;"> <img width="40" height="40" alt="" style="height: auto; line-height: 100%; outline: none; text-decoration: none; -webkit-border-radius: 5px; -moz-border-radius: 5px; border-radius: 5px;" src="https://twilio.zendesk.com/images/2016/default-avatar-80.png"> </td> <td width="100%" style="padding: 0; margin: 0;" valign="top"> <p style="font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 15px; line-height: 18px; margin-bottom: 0; margin-top: 0; padding: 0; color:#1b1d1e;" dir="ltr"> <strong>Shubham Kumar</strong> (Twilio) </p> <p style="font-family:'Lucida Grande','Lucida Sans Unicode','Lucida Sans',Verdana,Tahoma,sans-serif; font-size: 13px; line-height: 25px; margin-bottom: 15px; margin-top: 0; padding: 0; color:#bbbbbb;" dir="ltr"> May 8, 2026, 8:44 PM PDT </p> <div class="zd-comment" dir="auto" style="color: #2b2e2f; line-height: 22px; margin: 15px 0;">Hello Customer,<br> <br>Thank you for your interest in upgrading your Twilio account! <br> <br><strong>We have temporarily placed capability restrictions on your account, and we kindly request that you address the information below for us to review the removal of these restrictions.</strong><br> <br>Please take a moment to answer the following questions:<br> <br><ol dir="auto" style="padding-left: 15px; list-style-type: decimal; margin: 10px 0 15px 30px;"><li style="margin: 10px 0;">Are you exploring Twilio for personal use, or will you be using Twilio professionally to engage your clients and/or their customers?</li><li style="margin: 10px 0;">If you plan to use Twilio professionally, please provide us with the legal name of your business and a link to your website or app.</li><li style="margin: 10px 0;">As we need to verify the account holder as the individual who created this Twilio account, please provide a link that confirms your identity. This may be a link to your corporate registry / bio; student email address; your online portfolio such as GitHub or UpWork; a professional social media profile such as Twitter, LinkedIn; or any other publicly available information.</li><li style="margin: 10px 0;">We observed that your name doesn't match to our records. Could you please explain the reason and mention the correct name ?</li><li style="margin: 10px 0;">The government ID you provided lists an address that does not match the address you submitted. Can you clarify the reason for this discrepancy?</li><li style="margin: 10px 0;">We kindly request your response to this message from the email address associated with your PayPal account. We have conveniently added the email to this message, making it easier for you to reply using the correct account. In your response, please provide the following information:<ol dir="auto" style="padding-left: 15px; list-style-type: decimal; margin: 10px 0 15px 30px;"><li style="margin: 10px 0;">The transaction amount associated with your PayPal payment</li><li style="margin: 10px 0;">Your association with the Twilio account holder</li><li style="margin: 10px 0;">Your association with the project, company, and/or brand</li></ol></li><li style="margin: 10px 0;">We’ve identified some discrepancies in the locations associated with your Twilio account. Specifically, our records show multiple IP addresses from different locations accessing the account, and the billing location also appears to differ from the others. To help us ensure the security of your account, we kindly request the following:</li></ol><ul dir="auto" style="padding-left: 15px; list-style-type: disc; margin: 10px 0 15px 30px;"><li style="line-height: 22px; margin: 10px 0;">Clarification regarding the differing IP and billing locations.</li><li style="line-height: 22px; margin: 10px 0;">The location (city, state, country) used at the time of account sign-up.</li></ul> <br>We appreciate your cooperation and the time you take to reply to our email. Your responses will help us tailor our services to meet your specific needs and ensure a successful partnership. <br> <br>If you have any questions or require assistance, please don't hesitate to reach out. We're here to support you.<br> <br><div class="signature"><p dir="ltr" style="color: #2b2e2f; line-height: 22px; margin: 15px 0;">Sincerely,<br>
Fraud Operations – Onboarding & Compliance</p></div></div><p dir="ltr"> </p></td> </tr> </tbody></table> </td> </tr></tbody></table></div><p dir="ltr">This is in reference to ticket # 26884003 </p>
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This email is a service from Twilio. Delivered by <a href="http://www.zendesk.com" style="color:black" target="_new">Zendesk</a>.
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<span style="color:#FFFFFF" aria-hidden="true" class="zd_encoded_id">[MX1NG5-J4N4V]</span>
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